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Dave engages his students and applies classroom theory by relaying real life examples.
- Debbie Farrow-Kemp, Senior Manager, Origination, Corus Entertainment |
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| Values |
- Customer Delight - I will understand the specific needs and interests of my customers so that I can deliver services and products that exceed their expectations, making every moment and aspect of the relationship an exhilarating experience.
- Integrity - I will honour all agreements, commitments and promises, scrupulously abiding by the highest ethical and moral standards.
- Loyalty - I will be loyal to my values, vision, purpose, customers, friends, family and trusted associates.
- Resourcefulness - I will deal effectively, imaginatively and cost consciously with difficult situations and problems.
- Continuous improvement - I will continually develop and incorporate ways to improve my product and service offerings to meet the evolving needs of clients, associates and businesses.
- Dependability - I will be trustworthy and reliable, consistently producing results that exceed specification and expectation.
- Responsiveness - I will respond thoughtfully, quickly and compassionately to the needs of my customers, friends, associates and family.
- Accountability - I will be held answerable for all my actions.
- Excellence - I will strive to produce products and services that are recognized for their quality and ability to maximize business results.
- Relationships - I will develop meaningful and long-term relationships based on trust, understanding and respect with friends, vendors and customers.
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